Great Southern Ride Privacy Policy

Godzula Pty Ltd ACN 643 608 084 trading as Great Southern Ride (GSR) understands the importance of protecting the privacy of your personal information, and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how GSR will comply with our privacy obligations and explains how and why we collect, use and disclose personal information, how we keep information secure, and how you can access the information we hold about you.

  • How and why we collect your personal information
      1. We collect your personal information for the primary purpose of allowing us to supply you with bicycle and e-bike hiring services and related products.  
      2. Your personal information includes personal details such as your name, date of birth, email address, physical address and telephone number, as well as financial information such as your credit card details (we do not keep your credit card details permanently on file, we keep for the period of hire and finalization of the hire). 
      3. We will generally only collect information directly from you. This occurs when you visit our website, hire bicycles or purchase products with us, make enquiries about our products and services, or otherwise communicate with us online, via email or by phone.
      4. If at any time you provide us with personal information about someone other than yourself (for example, if you hire a bicycle on behalf of a family member or friend), you warrant that you have the person’s explicit consent to provide such information for the purposes specified. You acknowledge that we may require you to provide us with proof of such consent.  We will take reasonable steps to notify the other person of the collection of their personal information.
  • How we use and disclose your personal information
      1. We do not sell, rent or trade your personal information to third parties and will only disclose your personal information to third parties where the disclosure is consistent with this privacy policy, or you have consented to the disclosure, or the disclosure is required or authorised (either at law, by a court order, or by a decision of a government agency or department).
      2. We use personal information for the primary purpose of allowing us to supply you with bicycle and e-bike hiring services and related products.  This includes when we:
        1. sell and promote our products and services to you, including when you collect a bike;
        2. communicate with you about providing support relating to our hire services, including dealing with claims and responding to your complaints and enquiries;
        3. consider and improve the range of our offerings or seek to learn of your preferences so that we can promote our hire services to you in a way which may be of most interest to you; and
        4. give information to our advisors, service providers and insurers who help us run our business.
      3. GSR will only use or disclose personal information for a purpose other than the primary purpose if one of the following exceptions applies:
        1. you have consented to our use of the personal information in that way;
        2. you would reasonably expect GSR to use or disclose your personal information for the secondary purpose, and the secondary purpose is related to the primary purpose;
        3. the use or disclosure is required or authorised by or under an Australian law or a court or tribunal order;
        4. use or disclosure is necessary for public health and safety reasons, to allow action to be taken in relation to unlawful activities or misconduct, or for the purposes of legal action, enforcement or dispute resolution.
      4. GSR may use information we collect for the purposes of direct marketing, unless you opt out.  An ‘opt-out’ option will be available on all direct marketing GSR sends to you. 
      5. GSR does not disclose your personal information to overseas recipients, however our cloud provider may from time to time host information overseas. 
  • How we hold your personal information and keep it secure 
      1. GSR stores your information on our internal systems [ which we have taken reasonable steps to ensure are secure.  GSR will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorized access, modification or disclosure.  Some of the ways we do this are:
        1. limiting access to our employees who need access to the information, requiring our employees to adhere to confidentiality requirements and undertake training, with regular monitoring and review of information security; and
        2. maintaining and implementing storage security policies and security measures for access to our systems (including controlling access to buildings and electronic security systems).
      2. GSR will destroy and/or de-identify the personal information it holds about you where it is no longer required, unless we are otherwise required or authorized by law to retain it.
  • Access and Correction of personal information 
      1. You may request access to your personal information that we hold.  Requests for access to personal information should be made to GSR, using the contact details provided below.  In some circumstances, the law permits us to refuse your request, such as where giving access would pose a threat to public health or safety, impact on the privacy of others, or would be unlawful.  Where GSR has refused access to personal information on these grounds, GSR will give you written notice of the reasons for the refusal and the complaint mechanisms available to you.
      2. GSR will endeavour to respond to requests for access to personal information within 30 days.  GSR may charge you for costs associated with retrieving and providing the personal information requested.  We may also ask that you include verification details and/or documentation so we can confirm who we are communicating with. Please also ensure that you identify, as clearly as possible, the specific information to which you are seeking access.
  • You may seek correction of your personal information that GSR holds. In such circumstances, we will take reasonable steps to correct your personal information, taking into account the purpose for which it is held, its accuracy, the reasonableness and the relevance of your correction request.  If your personal information has been disclosed to a third party, we will take reasonable steps to notify the third party of any such correction. 
      1. If accuracy of your personal information remains an issue or is contested by you, we may elect to not continue to use it, and/or destroy or delete it.
  • Varying this policy

GSR may vary this policy from time to time, in its sole and absolute discretion.  If we do, the updated policy will apply to all of your information held by us at the time. 

  • How to contact GSR 

If you have any questions about this policy or our management of your personal information, please let us know by contacting us on the details below:

Godzula Pty Ltd trading as Great Southern Ride

Address:     70B Blair Street, Leongatha VIC 3953

Phone:         0468 477 043


  • Making a complaint
    1. You may also use these contact details to notify GSR of any privacy complaint you have, including if you think GSR has failed to comply with the APPs.  We are committed to dealing with your complaint in a prompt manner and we will give you an estimated timeframe for when we will respond to your complaint.  If we are unable to resolve your complaint or if you are unhappy with the outcome, you may also be able to lodge a complaint with the Australian Information Commissioner (